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Jason Wolf, P.h.D
Executive Director,
The Beryl Institute

The Importance of the Patient Experience

Swank HealthCare had the opportunity to sit down with Jason Wolf, the Executive Director of The Beryl Institute. The Beryl Institute is the global community of practice and premier thought leader on improving the patient experience in healthcare. The Beryl Institute defines the patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. Listen to Jason discuss the importance of the Patient Experience and how it affects the healthcare industry.

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Brian Lee, CSP, CEO,
Custom Learning Systems

Understanding HCAHPS

Brian Lee is an expert in the field of world-class healthcare Patient Satisfaction and Employee Retention and is the author of Keep Your Nurses for Life™ and Satisfaction Guaranteed™. Swank HealthCare had the opportunity to partner with Brian Lee and CLS, to create an online educational series for healthcare providers, called the HCAHPS Performance Improvement Series. Watch Brian discuss the importance of HCAHPS and how to improve the eight domains of care.

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Rebecca Smallwood, RN, MBA
Healthcare Learning/Development Specialist, Swank HealthCare

Web Based Continuing Education

Rebecca Smallwood is an RN with over 24 years of experience, she has served as an Organizational Development Specialist in large urban healthcare system with specialties in the patient experience, communication, employee and leadership development, among many other leadership and healthcare educational roles. Listen to Rebecca as she discusses the importance of education in healthcare and the way it is evolving with the times.

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Rebecca recently conducted a webinar with Swank HealthCare on the Road to Patient Safety. Learn more and view the webinar!

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