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The HCAHPS Improvement Series was developed to help hospitals around the nation face the rising concern about the upcoming mandatory Centers for Medicare and Medicaid Services (CMS) HCAHPS results.

Swank HealthCare's nine interactive online HCAHPS modules are the perfect online solution to your staff's training needs:

  • Train your entire staff
  • Age-Specific Training
  • Ideal for new employee orientation
  • Complement your on-site training
  • Interactive courses keep participants engaged
  • Online modules allow staff to train when it's convenient
  • The Learning Management System (LMS) will automatically track completed courses.

The series includes an Introduction to HCAHPS module and 8 domains of care modules.

Each module is designed with text, narration, images, interactive elements, checklists and other tools to educate staff on the history and fundamentals of HCAHPS.

The modules teach easy-to use best-practice communication, behavioral and operational strategies for improving the patient experience and HCAHPS performance.


    Introduction to HCAHPS
  • Communication with Nurses
  • Communication with Doctors
  • Clean and Quiet Environment
  • Responsiveness to Staff
  • Pain Management
  • Communication about Medications
  • Discharge Information
  • Overall Rating and Willingness to Recommend

Lodi Health improved their scores with the HCAHPS Performance Improvement Series.

See How They Did It

Listen to Brian Lee, CEO of Custom Learning Systems discuss HCAHPS and the effect it has on hospitals today:


If you're interested in scheduling a preview of a Swank HealthCare HCAHPS module, please email us at, please provide us with your contact information so that a Swank HealthCare Representative can reach you to walk you through a demonstration.

If you would like more information, you can also contact us 1-877-227-0325.