December 2012
Swank Health: Your monthly news from Swank HealthCare


Swank HealthCare


In This Issue February 2014

Did You Know?

February is all about the heart

By The Numbers

A simple look at commonly referenced facts and figures from the American Heart Association

Customer Spotlight

Education Coordinator Rosy Ridders Values Team Collaboration at Silverton Health

What's Going On?

HCAHPS Breakthrough Webinar Series
Custom Learning Systems HealthCare Service Excellence Conference
American Organization of Nurse Executives Annual Meeting

Recommended Readings
Where in the World is Swank HealthCare

Teams Visit Hospitals in New York and Illinois


Recommended Courses*
  • Matters of the Heart: Coronary Heart Disease #42513
  • Nutrition for the Heart #317013
  • Cardiovascular Topics: Congestive Heart Failure and Atrial Fibrillation #32913
  • Understanding Heart Disease #500411

* course numbers may vary by facility


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Expired Courses

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Did You Know

February is All About the Heart

While February brings to mind flowers and candy for Valentine's Day, healthcare professionals know there is a bigger focus. During American Heart Month, we shine the spotlight on heart health. The burdens and risk factors of heart disease remain alarmingly high despite the death rate from heart disease falling over the last 10 years. Simply stated, heart disease remains one of the top killers of Americans (see "By the Numbers"). The good news is healthcare professionals now have more tools than ever to help make a difference in awareness, management, and treatment for heart health.

The American Heart Association (AHA) provides resources for professionals to use directly as well as information that can be shared with patients for their own use. The AHA website for professionals provides the latest news and links to research, plus an extensive listing of resources by topic. The organization also offers sites such as My Life Check that can be recommended to your patients for their ongoing learning and management of their heart health.

Healthcare professionals also need to stay on top of ongoing heart health education. Swank HealthCare includes several heart-related continuing education courses in our library for convenient access to up-to-date information. See the Recommended Courses section of this newsletter for course suggestions.

In addition, we are pleased to partner with the American Heart Association to provide certification and training courses online through the Swank Learning Management System. These courses offer a quick and easy way to consolidate online training needs. Students of these courses learn cognitive skills through web-based, self-paced modules featuring interactive question/answer and video segments to reinforce learning. Our library of AHA Training includes the following:

  • ACLS Instructor Essentials
  • Acute Stroke Online
  • BLS for Healthcare Providers Online Part 1
  • BLS Instructor Essentials
  • Heartsaver® Instructor Essentials
  • Heartsaver® CPR AED Online Part 1
  • Heartsaver® First Aid CPR AED Online Part 1
  • Heartsaver® First Aid Online Part 1
  • Heartsaver® Bloodborne Pathogens Online
  • Stroke Prehospital Care Online
  • PEARS® Instructor Essentials
  • Structured and Supported Debriefing

If you have any questions about these AHA courses offered through Swank HealthCare, please contact your Account Manager at 1-800-950-4248 or info@swankhealth.com.


Swank HealthCare has premiered 180 new courses
each year for the past 15 years.


Customer Spotlight

Education Coordinator Rosy Ridders Values Team Collaboration at Silverton Health


Rosy Ridders
Education Coordinator

Silverton Health Education Coordinator Rosy Ridders has been working with Swank HealthCare since 2010. She was part of the Learning Management System (LMS) implementation team for her organization, and has been the Site Coordinator from the beginning. Staff Education is managed through Human Resources at Silverton Health, which has about 800 employees and has facilities in Silverton, Keizer, Mt Angel and Woodburn, OR. Ms. Ridders is the only staff person in Human Resources dedicated to Staff Education, but enjoys working with a team of five others in the department.

"I value the opportunity to work within a great team and for a great organization," Ms. Ridders shared. "Being the main person who oversees staff education, I really feel like I am contributing to fill a need here—and Swank HealthCare is a part of that."

This collaboration is key for Ms. Ridders. "While I find the whole system very user-friendly and intuitive, the most personally rewarding part of working with Swank HealthCare is being able to collaborate with our department leaders to create custom courses and upload our own material," she said. "It's such an effective way to deliver specific training to staff in a timely way that can be easily tracked. Managers here appreciate this so much and I love being able to create those courses for them."

Silverton Health creates a large number of custom courses and frequently uses the Swank HealthCare Learning Management System to assign courses, including American Heart Association training to their employees.

"We've customized Safety Storm with our own content, as well as created our own courses, and we assign these to staff on a regular basis. We also utilize the American Heart Association Basic Life Support (BLS) course through Swank HealthCare. Being able to assign this course to staff is an effective way to give staff access to the training, and track completion."

Ms. Ridders also shared how much staff appreciates the convenience and ease of use.

"When we first began working with Swank HealthCare, participants commented all the time how easy it is to use, allowing them to quickly work through required training courses," she said. "I still hear this often going into our fourth year with the system."

"Swank HealthCare provides a great venue for delivering training to staff in a way that can be easily tracked. When we assign courses to employees, they can login and see exactly what they need to complete to meet requirements—and we can easily run reports to show what they've done. " In addition to using the resources within the Learning Management System, Ms. Ridders recommends staying on top of the needs and resources available to Education professionals.

"Find out what education and training staff and departments want and need, and educate yourself about the tools and resources out there, including those within your own organization, that might help to fill them," she said.

"The most rewarding part of my job is being able to be a resource, sharing information and tools that I know are available, and helping people utilize them."


What's Going On?

HCAHPS Breakthrough Webinar Series

As a Swank HealthCare customer, you can register for our HCAHPS Breakthrough Webinar Series at no cost to you!

All webinars are scheduled for Tuesdays at 2 pm CST

Topic

Date

Pain Control

March 11, 2014

Responsiveness of Staff

April 8, 2014

Transition of Care

May 13, 2014

Overall Rating

June 10, 2014

Willingness to Recommend

July 8, 2014

Click here to register
(a value of $500)

Enter sponsor code SWANK

Custom Learning Systems HealthCare Service Excellence Conference

February 3-5, 2014
Green Valley Ranch Resort, Las Vegas, NV
Click Here

American Organization of Nurse Executives Annual Meeting

March 12-15, 2014
Orlando, FL
Click Here

By the Numbers

Heart disease remains one of the top killers of Americans and poses a significant threat to millions of others, according to the American Heart Association's Heart Disease and Stroke Statistical Update 2014, published in its journal Circulation. What follows is information on heart disease from the new Heart Disease, Stroke and Research Statistics at a Glance – a simple look at commonly referenced facts and figures from the American Heart Association statistical update.

  1. Over the past 10 years for which statistics are available, the death rate from heart disease has fallen about 39 percent – but the burden and risk factors remain alarmingly high.
  2. Heart disease strikes someone in the U.S. about once every 34 seconds.
  3. Heart disease is the No. 1 cause of death in the United States, killing almost 380,000 people a year.
  4. Heart disease is the No. 1 killer of women, taking more lives than all forms of cancer combined.
  5. Over the past 10 years for which statistics are available, the death rate from heart disease has fallen about 39 percent.
  6. Over 39,000 African-Americans died from heart disease in 2010, the most recent year for which statistics are available.
  7. Cardiovascular operations and procedures increased about 28 percent from 2000 to 2010, according to federal data, totaling about 7.6 million in 2010.
  8. About 720,000 people in the U.S. have heart attacks each year. Of those, about 122,000 die.
  9. About 620,000 people in the U.S. have a first-time heart attack each year, and about 295,000 have recurrent heart attacks.

Recommended Readings


Where in the World is Swank HealthCare?


MAJ Gabrielle Andreani-Fabroni and SFC Joseph Lemons, Keller Army Community Hospital

Account Managers Jenifer Boggs and David Rabe recently visited the Keller Army Community Hospital (KACH) in West Point, NY. They started the day with a presentation to nursing leadership, providing an overview of Swank HealthCare and walking through the learning site. The team was excited to learn that KACH ranked the highest among similar-sized medical treatment facilities for usage of courses completed in 2013.

David presented our Learning Management System (LMS) to site delegates, demonstrating all the features of the site to ensure they are aware of all the tools and resources available to them. Following these presentations, Jenifer and David toured the facility and talked with employees directly about their interaction with the site. One employee was happy to share that Swank is his favorite of all their online systems because it is so easy to use.

MAJ Gabrielle Andreani-Fabroni and SFC Joseph Lemons discussed a current project under way in which they are consolidating their Top 16 Training courses from multiple sites into the Swank LMS. They are currently piloting this with a handful of team members with the goal of assigning the packaged courses to the entire staff.

Jenifer and David also met with the Commander of KACH, with whom they discussed opportunities for expanding the current partnership. The Swank HealthCare team plans to return to KACH this Spring to evaluate usage and review the growth of the program over time.

Account Managers Jessica Krems and Athena Gieseler visited new customer Carlinville Area Hospital in Carlinville, IL to provide training and implementation assistance. Jessica and Athena were thrilled with the high turnout as the majority of staff attended the training sessions.

Jessica and Athena met directly with department managers throughout the facility, who reported a bustle of excitement among the staff returning from the training sessions. Department managers and staff all agreed the new partnership will be a terrific improvement for their online training needs.


Share your story, tell us where your hospital will be this month or
what topics you would like to see in upcoming newsletters.

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What's Coming up?

Skylight Client Conference

Nov. 20-22, 2013
Hotel del Coronado, San Diego, CA

With the national healthcare dialog focusing on patient engagement and the patient experience, Skylight HealthCare System's 7th Annual Client Conference includes best practice demonstrations on how their clients have used the Skylight system to make real improvements in HCAHPS scores, patient satisfaction, clinical outcomes and enhanced operational and service excellence.

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What's Coming up?

HCAHPS Breakthrough Webinar Series

As a Swank HealthCare customer, you can register for our HCAHPS Breakthrough Webinar Series at no cost to you!

All webinars are scheduled for Tuesdays at 2 pm CST

Topic

Date

Communication with Doctors

November 12, 2013

Communication with Nurses

December 10, 2013

Discharge Information

January 14, 2014

Pain Control

March 11, 2014

Responsiveness of Staff

April 8, 2014

Transition of Care

May 13, 2014

Overall Rating

June 10, 2014

Willingness to Recommend

July 8, 2014

Register Now
Enter sponsor code SWANK

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Coming Soon

Safety Storm 2014 is on the way! Our comprehensive Regulatory Training program helps you meet hospital accreditation requirements and CMS compliance, while easily adding your own facility-specific content. Clinical and non-clinical staff will receive engaging information on the topics they must be proficient in, such as:

The training curriculum is updated annually in January to reflect updated regulations. Courses are available in English and Spanish and may be accessed online in video, audio or text so staff may view, listen or read the training depending on their preferred learning style.

Stay tuned for more information about Safety Storm 2014 next month!

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Top 10 List

Top 10 Patient Safety Practices with Low Cost Estimates for Implementation as sited by the AHRQ report, Making Health Care Safer II: An Updated Critical Analysis of the Evidence for Patient Safety Practices.

  1. High-alert drugs: patient safety practices for intravenous anticoagulants
  2. Interventions to improve hand hygiene compliance
  3. Reducing unnecessary urinary catheter use and other strategies to prevent catheter-associated urinary tract infections
  4. Preoperative checklists and anesthesia checklists to prevent a number of operative safety events, such as surgical site infections and wrong site surgeries
  5. Use of beta blockers to prevent perioperative cardiac events
  6. Strategies to increase appropriate prophylaxis for venous thromboembolism
  7. Ensuring documentation of patient preferences for life-sustaining treatment such as advanced directives
  8. Promoting engagement by patients and families to reduce adverse events (such as patients encouraging providers to wash their hands)
  9. Obtaining informed consent from patients to improve patient understanding potential risks of medical procedures
  10. Interventions to prevent tubing misconnections

Source: Making Health Care Safer II: An Updated Critical Analysis of the Evidence for Patient Safety Practices. March 2013. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/evidence-based-reports/ptsafetysum.html

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Where in the World is
Swank HealthCare?

Relationship-Based Care Symposium
Huron, Ohio

Swank HealthCare attended the Relationship-Based Care Symposium September 9-13 in Huron, Ohio. This international conference focused on "Showcasing Bold and Courageous Leadership in Health Care: Making the Quality, Safety, and Business Case for Compassion." During the conference, Swank HealthCare was honored to contribute to the Speaker's Panel on "Technology and Human Connection: Best Practices for Integration of High Tech and High Touch," featuring new and innovative approaches in using technology that strengthen communication, connection and partnership with patient and family.

Attendees were encouraged to become part of the discussion around technology development and were provided strategies for working with IT partners and senior management. On a clinical practice level, training and education was encouraged to establish best practices ensuring patient and family comfort with healthcare technology.

Swank HealthCare Marketing Manager Lynelle Korte joined Deb Brisch-Cramer, Patient Experience Improvement Coach with TruthPoint, and James Dias, Founder and Chief Executive Officer of wellbe.me, as the speakers for the question-and-answer session moderated by Margo Karsten, President and Consultant for Creative Health Care Management.

Swank HealthCare also sponsored a book-signing immediately following Keynote Speaker Brené Brown's inspirational talk on vulnerability. Dr. Brown is a research professor at the University of Houston-Graduate College of Social Work and has spent the past decade studying vulnerability, courage, worthiness and shame. Her 2010 TEDxHouston talk on the power of vulnerability is one of TED's most watched talks. Dr. Brown has appeared on Oprah, Katie, The Today Show, and other major media outlets.

Dr. Brown encouraged attendees to explore their feelings of vulnerability, explaining that although it is at the core of difficult emotions, it also is the birthplace of creativity and innovation, authenticity, adaptability to change and accountability. All of these behaviors can lead to improved performance in healthcare delivery and ultimately a better patient experience.

The Swank HealthCare team was delighted to provide conference attendees with one-on-one access to Dr. Brown and to encourage further engagement with her and her most recent book, Daring Greatly: How the Courage to be Vulnerable Transforms the Way We Live, Love, and Lead.

For more information on the Relationship-Based Care Symposium and the Technology Panel specifically, please visit www.chcm.com. To learn more about Dr. Brown, go to www.brenebrown.com/books/. To consider Swank HealthCare courses that promote professional development or for more information on how the HCAHPS Performance Improvement Series can help educate staff on patient experience management, please contact your Account Manager at 1-800-950-4248.

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