December 2012
Swank Health: Your monthly news from Swank HealthCare


Swank HealthCare


In This Issue January 2014

Did You Know?

Workplace Safety

Where in the World is Swank HealthCare

Hospital visits and the Skylight Conference

By the Numbers

Occupational Safety and Health Administration reports

Top 10 List

Improve Environment Safety

Customer Spotlight

Mary Price, Gila Regional Medical Center Education Specialist

What's Going On?

HCAHPS Breakthrough Webinar Series

Now Trending

Safety Storm 2014

Recommended Readings

Recommended Courses
  • Responding to an Active Shooter 41613
  • Globally Harmonized Labeling (Safety Data Sheets) 46112
  • Safety Storm Alpha 2014 40114
  • Safety Storm Beta 2014 40214
  • Safety Storm Gamma 2014 40314

View Courses

New Courses

Expired Courses

Listing by Discipline

Did You Know

Focus on Safety in a Dangerous Workplace

According to the Centers for Disease Control and Prevention, healthcare is the fastest-growing sector of the U.S. economy, and one of the most dangerous. More than 18 million workers in healthcare are confronted with needlestick injuries, back injuries, latex allergy, violence and stress, among many other risks.1 In fact, cases of nonfatal occupational injury and illness among healthcare workers are among the highest of any industry sector.1 With increasing pressure and visibility around patient safety, it is important that the safety of healthcare workers themselves remains a clear priority for hospitals.

Multiple factors influence safe practices and behaviors in the healthcare setting. The Occupational Safety and Health Administration (OSHA) claims most successful injury and illness prevention programs include a similar set of common sense basic elements—management leadership, worker participation, hazard identification and assessment, hazard prevention and control, education and training and program evaluation and improvement.2

Perhaps the easiest of these factors to control is education and training. It is essential that training occurs as part of any new employee orientation and many hospitals require an annual review of the facility's existing regulatory program. However, OSHA reports that "compliance with standard precautions was increased when workers felt that their institution had a strong commitment to safety and when institutions targeted interventions at improving organizational support for employee health and safety. Also, safety culture has an important influence on implementation of training skills and knowledge."2

To ensure annual regulatory training is effective and ultimately becomes part of the culture of workplace safety, the training must be engaging, efficient and enthusiastically supported by facility leadership. As The Joint Commission concludes, "Managers directly influence staff perception of the organization's culture related to safety, learning, staff growth and development and teamwork."3 By leading the dialogue around the importance of annual workplace safety training, facility leaders can pave the way for the highest levels of employee engagement. Convenient training also can support employee engagement by eliminating lengthy and cumbersome time commitments and enabling self-paced learning. Staff members enjoy the flexibility online training provides and automatic tracking of completions keeps it simple for management to ensure compliance without hands-on follow-up.

Providing tools to support effective training, management and leadership support and a culture of safety are essential building blocks in creating a safe environment for healthcare staff. Contact Swank HealthCare Account Management today to learn more about online training, CE/CME courses and especially Safety Storm 2014, our turnkey, customizable and comprehensive online solution for annual regulatory training.

References

  1. Centers for Disease Control and Prevention, Workplace Safety and Health Topics. http://www.cdc.gov/niosh/topics/healthcare/. November 6, 2013.
  2. United States Department of Labor, The Occupational Safety and Health Administration. https://www.osha.gov/SLTC/healthcarefacilities/safetyculture.html. November 6, 2013.
  3. The Joint Commission. Improving Patient and Worker Safety: Opportunities for Synergy, Collaboration and Innovation. Oakbrook Terrace, IL: The Joint Commission, Nov 2012. http://www.jointcommission.org/.

Customer Spotlight

Gila Regional Medical Center Education Specialist Mary Price is Thrilled to Provide Staff Education… and Password Help

Mary Price
Gila Regional Medical Center Education Specialist

The Gila Regional Medical Center's (GRMC's) Education Department team, including Director Chris Debolt, Clinical Educator Kelly Rodriguez, Education Coordinator Brittany Davenport and Education Specialist Mary Price, has been partnering with Swank HealthCare since 2009 to support staff training. In 2012, the approximately 600 employees at GRMC completed 13,500 courses via Swank HealthCare.

Ms. Price, who joined GRMC 2 years ago and is the current Site Coordinator for the Swank HealthCare program, enjoys how user friendly the system is, saying "Swank HealthCare will even track your CEUs so you can print them all at once." She highly recommends that colleagues make use of the ability to assign courses to employees. "It's easy to use and easy to track the employee's progress."

She is thrilled that employees at GRMC are able to obtain continuing education units (CEUs) for free. "We had an RN tell us she received all her CEUs for her license renewal through Swank HealthCare—and didn't pay anything."

Ms. Price also enjoys the sense of accomplishment she gets from her role in staff education. "My favorite part of coming into work every day is the sense of accomplishment, continuously learning new information and the camaraderie of everyone I work with… did I mention my paycheck?"

Daily employee interactions include the typical forgotten password call for help. A story that stands out for Ms. Price is when someone asked for a password to be reset. "After I told her the password reminder was 'husband,' she said 'I know, but I don't know which one.'"

The one piece of advice she would pass on to colleagues new to staff education and training is to be consistent. "Do your best when training everyone ensuring they are competent because everyone will be a patient one day—including yourself."

When asked to share her favorite story, she went back to resetting passwords:
Employee "Can you reset my password?"
Me "Your password reminder is 'my name.'"
Employee "I know; I can't remember what it is."

Would you like to share how Swank HealthCare has supported your organization? We'd love to hear from you! Contact us at info@swankhealth.com.


Now Trending

On January 1, Health.edu's Safety Storm 2014 courses premiered on the Swank HealthCare Learning Management System (LMS). In addition to updated content and test questions, the courses have a brand-new design and demonstration videos that are sure to maintain your staff's interest.

The "streaming" version of the content consists of three, full-length videos, and there's also a manuscript version called Express Storm:

  • Safety Storm Alpha – Course #40114
  • Express Storm Alpha/Beta – Course #40414
  • Safety Storm Beta – Course #40214
  • Express Storm Gamma – Course #40514
  • Safety Storm Gamma – Course #40314

Content links also are available if you prefer to incorporate your facility's training with the Safety Storm courses and have licensed the functionality to build courses on our LMS.

Back by popular demand, we will also be distributing the "modular" version of Safety Storm. The modular courses separate the topics into convenient modules which allow your staff to bookmark their progress. Your Account Manager will add the modular version of Safety Storm to your Site Code upon request.

Watch your email for additional course information coming soon. For immediate questions, simply call your Swank HealthCare Account Manager at 1-800-950-4248.


What's Going On?

HCAHPS Breakthrough Webinar Series

As a Swank HealthCare customer, you can register for our HCAHPS Breakthrough Webinar Series at no cost to you!

All webinars are scheduled for Tuesdays at 2 pm CST

Topic

Date

Discharge Information

January 14, 2014

Pain Control

March 11, 2014

Responsiveness of Staff

April 8, 2014

Transition of Care

May 13, 2014

Overall Rating

June 10, 2014

Willingness to Recommend

July 8, 2014

Click here to register
(a value of $500)

Enter sponsor code SWANK

By the Numbers

The Occupational Safety and Health Administration reports that 4,383 workers were killed on the job in 2012 (http://www.bls.gov/news.release/pdf/cfoi.pdf). On average, that is 84 per week or nearly 12 deaths every day. According to a recent OSHA announcement, workplace safety citations are up 45% from fiscal year 2012. The top 10 violations for 2013 totaled 42,502, which is 13,323 more than the 2012 tally of 29,179

The number of violations for each of the top most cited standards for FY 2013 (Oct. 1, 2012 to Sept. 30, 2013) are:

  1. Fall Protection (8,241)
  2. Hazard Communication (6,156)
  3. Scaffolding (5,423)
  4. Respiratory Protection (3,879)
  5. Electrical, Wiring Methods (3,452)
  6. Powered Industrial Trucks (3,340)
  7. Ladders (3,311)
  8. Lockout/tagout (3,254)
  9. Electrical, General (2,745)
  10. Machine Guarding (2,701)

Top 10 List

Following is a list of actions to make the healthcare environment safer for employees:

  1. Develop and support a culture of safety throughout the facility and among all staff
  2. Lead by example with management demonstrating and supporting the importance of safe practices
  3. Provide flexible and convenient training solutions to meet the varied learning needs of employees
  4. Ensure proper tools and equipment are working and readily available to staff
  5. Establish comprehensive program for immunizations, surveillance and record-keeping and post-exposure prophylactic treatment
  6. Promote and monitor appropriate hygiene behaviors for staff
  7. Facilitate safe disposal of sharps
  8. Manage adherence to strict hospital waste and disposal practices
  9. Support use of personal protective equipment through guidelines, leadership example and surveillance
  10. Offer ongoing and easy access to comprehensive information, education and communication

In the last 5 years, no customer has been charged additional fees for custom reports, technical support calls, content uploads, customer service calls, remote training or refresher training.


Recommended Readings


Where in the World




November was a busy month for the Swank HealthCare team, with visits to current customers, new customers and the Skylight Healthcare Systems' User Conference.

Account Managers Jessica Krems and Bridget Fehrenbach spent time in Tulsa, Oklahoma, visiting with existing customer St. Francis Health System and kicking off our partnership with new customer Parkside Psychiatric Hospital.

Jessica and Bridget enjoyed seeing St. Francis' Education Department, including their updated auditorium facility. They also had the opportunity to observe the team preparing for a group viewing session of one the HCAHPS Performance Improvement Series modules.

The team at Parkside was very excited to dive into the new training, which is the facility's debut into providing free online training for staff. Employees were excited about the flexibility to take courses any time and even mentioned they looked forward to taking the courses just for fun!

Jessica also accompanied Account Manager Jenifer Boggs to North Carolina to train two facilities new to Swank HealthCare.

The team from Wilkes Regional Medical Center in Wilkesboro turned out in force for their introduction, including training specifically for department managers who will be ready to help their teams as they begin using these exciting tools. The Wilkes team looks forward to using the entire library of courses as well as scheduling and tracking features.

After a lengthy search, Iredell identified Swank HealthCare as the best fit for their online training needs. Jenifer and Jessica led delegate training for department managers, then closed the day with employee training.

Kay Gatti and Lynelle Korte

One employee who attended the training expressed her excitement about this opportunity, reaching out to thank the Swank HealthCare team and Iredell management for this convenient and money-saving resource.

Director of Operations and Client Relations Jodi Alden, Account Executive Kay Gatti, Marketing Manager Lynelle Korte, and Key Accounts Specialist Stephanie Lacavich attended Skylight Healthcare System's User Conference in San Diego. This meeting was a great opportunity to meet with existing clients and talk to potential clients about our staff education program. Even the rain couldn't put a damper on the Swank HealthCare-sponsored reception as attendees enjoyed the tropical atmosphere and beach-themed music.


Share your story, tell us where your hospital will be this month or
what topics you would like to see in upcoming newsletters.

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What's Coming up?

Skylight Client Conference

Nov. 20-22, 2013
Hotel del Coronado, San Diego, CA

With the national healthcare dialog focusing on patient engagement and the patient experience, Skylight HealthCare System's 7th Annual Client Conference includes best practice demonstrations on how their clients have used the Skylight system to make real improvements in HCAHPS scores, patient satisfaction, clinical outcomes and enhanced operational and service excellence.

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What's Coming up?

HCAHPS Breakthrough Webinar Series

As a Swank HealthCare customer, you can register for our HCAHPS Breakthrough Webinar Series at no cost to you!

All webinars are scheduled for Tuesdays at 2 pm CST

Topic

Date

Communication with Doctors

November 12, 2013

Communication with Nurses

December 10, 2013

Discharge Information

January 14, 2014

Pain Control

March 11, 2014

Responsiveness of Staff

April 8, 2014

Transition of Care

May 13, 2014

Overall Rating

June 10, 2014

Willingness to Recommend

July 8, 2014

Register Now
Enter sponsor code SWANK

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Coming Soon

Safety Storm 2014 is on the way! Our comprehensive Regulatory Training program helps you meet hospital accreditation requirements and CMS compliance, while easily adding your own facility-specific content. Clinical and non-clinical staff will receive engaging information on the topics they must be proficient in, such as:

The training curriculum is updated annually in January to reflect updated regulations. Courses are available in English and Spanish and may be accessed online in video, audio or text so staff may view, listen or read the training depending on their preferred learning style.

Stay tuned for more information about Safety Storm 2014 next month!

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Top 10 List

Top 10 Patient Safety Practices with Low Cost Estimates for Implementation as sited by the AHRQ report, Making Health Care Safer II: An Updated Critical Analysis of the Evidence for Patient Safety Practices.

  1. High-alert drugs: patient safety practices for intravenous anticoagulants
  2. Interventions to improve hand hygiene compliance
  3. Reducing unnecessary urinary catheter use and other strategies to prevent catheter-associated urinary tract infections
  4. Preoperative checklists and anesthesia checklists to prevent a number of operative safety events, such as surgical site infections and wrong site surgeries
  5. Use of beta blockers to prevent perioperative cardiac events
  6. Strategies to increase appropriate prophylaxis for venous thromboembolism
  7. Ensuring documentation of patient preferences for life-sustaining treatment such as advanced directives
  8. Promoting engagement by patients and families to reduce adverse events (such as patients encouraging providers to wash their hands)
  9. Obtaining informed consent from patients to improve patient understanding potential risks of medical procedures
  10. Interventions to prevent tubing misconnections

Source: Making Health Care Safer II: An Updated Critical Analysis of the Evidence for Patient Safety Practices. March 2013. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/evidence-based-reports/ptsafetysum.html

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Where in the World is
Swank HealthCare?

Relationship-Based Care Symposium
Huron, Ohio

Swank HealthCare attended the Relationship-Based Care Symposium September 9-13 in Huron, Ohio. This international conference focused on "Showcasing Bold and Courageous Leadership in Health Care: Making the Quality, Safety, and Business Case for Compassion." During the conference, Swank HealthCare was honored to contribute to the Speaker's Panel on "Technology and Human Connection: Best Practices for Integration of High Tech and High Touch," featuring new and innovative approaches in using technology that strengthen communication, connection and partnership with patient and family.

Attendees were encouraged to become part of the discussion around technology development and were provided strategies for working with IT partners and senior management. On a clinical practice level, training and education was encouraged to establish best practices ensuring patient and family comfort with healthcare technology.

Swank HealthCare Marketing Manager Lynelle Korte joined Deb Brisch-Cramer, Patient Experience Improvement Coach with TruthPoint, and James Dias, Founder and Chief Executive Officer of wellbe.me, as the speakers for the question-and-answer session moderated by Margo Karsten, President and Consultant for Creative Health Care Management.

Swank HealthCare also sponsored a book-signing immediately following Keynote Speaker Brené Brown's inspirational talk on vulnerability. Dr. Brown is a research professor at the University of Houston-Graduate College of Social Work and has spent the past decade studying vulnerability, courage, worthiness and shame. Her 2010 TEDxHouston talk on the power of vulnerability is one of TED's most watched talks. Dr. Brown has appeared on Oprah, Katie, The Today Show, and other major media outlets.

Dr. Brown encouraged attendees to explore their feelings of vulnerability, explaining that although it is at the core of difficult emotions, it also is the birthplace of creativity and innovation, authenticity, adaptability to change and accountability. All of these behaviors can lead to improved performance in healthcare delivery and ultimately a better patient experience.

The Swank HealthCare team was delighted to provide conference attendees with one-on-one access to Dr. Brown and to encourage further engagement with her and her most recent book, Daring Greatly: How the Courage to be Vulnerable Transforms the Way We Live, Love, and Lead.

For more information on the Relationship-Based Care Symposium and the Technology Panel specifically, please visit www.chcm.com. To learn more about Dr. Brown, go to www.brenebrown.com/books/. To consider Swank HealthCare courses that promote professional development or for more information on how the HCAHPS Performance Improvement Series can help educate staff on patient experience management, please contact your Account Manager at 1-800-950-4248.

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